Have a measurement question? Not sure which bin fits that weird shelf? We have answers.
Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday: 10:00 AM – 4:00 PM (EST)
Sunday: Closed (but you can still email us)
How to reach us:
Email：Auravaleservice@outlook.com
| Reason to Contact | Best Method | Response Time |
|---|---|---|
| Order question or change | Email (with order number) | Within 4 hours on business days |
| Product dimensions or fit | Email or live chat | 1 business day |
| Bulk or wholesale | Email with “WHOLESALE” in subject | 2–3 business days |
| Returns or damages | Email with photos + order number | Within 24 hours |
| General question | Contact form on website | 1–2 business days |
What we do not offer: Phone support. We are online-only, which keeps our prices lower.
Social media: DM us on Instagram or Pinterest for quick visual questions (e.g., “does this basket come in a taller size?”). For order issues, please use email so we have a written record.