The 30-Day “Didn’t Fit” Guarantee
We want your storage solutions to actually solve your storage problems. If something does not work for your space, you have 30 days from delivery to return it.
What can be returned:
| Product Type | Return Eligibility |
|---|---|
| Unopened storage bins, baskets, canisters | Full refund (seal must be intact) |
| Opened but unused items | Full refund (must be resellable condition) |
| Wall-mounted shelves and hooks | Full refund (all hardware included, no mounting holes drilled) |
| Outdoor storage (unused, no weather exposure) | Full refund |
What cannot be returned:
- Items with visible wear, dirt, or pet hair
- Products missing original packaging or instructions
- Clearance or final sale items (clearly marked at checkout)
- Gift cards
- Items returned after 30 days (store credit only, at our discretion)
What cannot be returned for hygiene reasons:
- Under-bed storage that has been used for linens (we cannot resell once opened)
- Kitchen food storage containers with missing lids
How to return:
- Email us with your order number and the item(s) you wish to return
- Tell us why briefly (optional, but helpful — “too large,” “wrong color,” “did not fit shelf”)
- We will send you a return label within 1 business day
- Pack items securely — reuse original packaging if possible
- Drop off at any carrier location indicated on the label
Return shipping cost:
- Return label cost is deducted from your refund unless the return is due to our error (wrong item, damaged in transit)
- Cost varies by weight and size — typically 5–12 for most storage products
Refund timing:
- Once your return is scanned by the carrier, we issue a refund within 2 business days
- Refunds go to your original payment method
- Original shipping charges are non-refundable
Exchanges:
We do not offer direct exchanges. If you need a different size or color, return the original item for a refund and place a new order.
Damaged or missing parts on arrival:
If your storage shelf arrives with a cracked panel, missing hardware, or torn fabric:
- Take a photo of the damage or missing parts
- Email us within 48 hours of delivery with your order number and photos
- We will:
- Send a replacement part (if available)
- OR ship a full replacement at no charge
- OR issue a full refund (your choice)
No need to return damaged items unless we ask (unlikely — we trust you).
Wrong item shipped:
If you ordered a 3-drawer cart but received a 2-drawer version:
- We will send the correct item immediately
- You may keep the wrong item at no charge (donate it, gift it, keep it)
Bulk orders (5+ units of same item):
Please inspect bulk orders immediately. Returns for bulk orders are subject to a 15% restocking fee